1. Leadership demonstrates a clear commitment to quality.
Quality starts at the top. Executive and Senior Leaders must demonstrate a strong commitment to quality principles.
2. Leadership leverages their voice and position to advocate for quality.
Beyond commitment leaders must also be active advocates for quality principles, leveraging their voice and position to prioritize quality efforts and resources.
3. Long-term vision is required with collective efforts across the organization.
Leadership understands that cultivating a culture of quality requires a long-term vision that involves the collective efforts of the entire organization over time.
4. Clear quality standards guide decision-making.
Well-defined and documented quality standards guide decision-making across the organization.
5. Employees are empowered to own and lead quality for themselves.
With clear guidance, all team members are empowered to own and lead quality to themselves, make decisions and voice concerns related to quality.
6. Data-driven decisions that prioritize quality efforts and resources.
The decision to prioritize quality efforts and resources is not subjective, instead, it is based on facts and data that validate the value and impact for the business.
7. Process embed quality principles.
Strong processes that embed quality principles across the organization, driving consistency. This remove friction and obstacles that could lead to a culture of poor quality.
8. Focus on metrics that matter and have a clear problem to solve.
Quality efforts are measured and tracked using metrics that matter and have a clear problem to be solved connected to them. This allows organizations to assess the impact of quality initiatives and make data-driven improvements.
9. Accountability is practiced by teams.
Individuals and teams are accountable for the quality of their work supported by clearly set standards, governance, metrics, and service level agreements.
10. Recognition and rewards system that celebrates those who consistently contribute to and produce high-quality.
Recognition and rewards are given to individuals and teams who consistently contribute to and produce high-quality outcomes.